Refund policy

1.1.The subscribers may purchase credit packages to spend in the available areas of Adult Entertainment; therefore the selection of services must be preceded of the consultation by the Subscriber of the correspondent content, price list and means of payment made available on the website.

1.2.Billing of a given account (the actual price payable for credit packages) depends on the physical location where the account has been created. Please take into consideration that cams.vivastreet.co.uk reserves the right to round prices and therefore, shall be entitled to apply rounding.

1.3.In case of any query Webstream Limited will be able to help you regarding your transactions made through different payment providers as well, by contacting the provider in question. Therefore, for billing information and support the following contacts should be used:
Suite 48 88-90 Hatton Garden, London, EC1N 8PN, United Kingdom,
or send an email to info@Webstream.co.uk. cams.vivastreet.co.uk does not store nor has access to transaction details.

1.4.For banking expenses information, each subscriber should consult directly his/her bank.

1.5.cams.vivastreet.co.uk will not take responsibility for any difficulty occurring outside cams.vivastreet.co.uk or websites built by Webstream.

1.6.Any complaint must be placed, within 24 hours counted from the occurrence, at Webstream.co.uk - Customer Service. Given the complexity and particularities of the procedure to determine the righteousness of the complaints placed after the referred 24 hour period, these shall only be acknowledged in cases of force majeure.

1.7.Webstream.co.uk - Customer Service team may, whenever deemed necessary, carefully investigate reports and other data at its disposal, resorting to any existing means for such effect.

1.8.Webstream.co.uk will only compensate/refund credits in the amount proportionally determined in accordance to the price paid and problem effectively reported when any credit is lost due to dysfunction of cams.vivastreet.co.uk or an Adult Service Provider (ASP). In case erotic content is not provided, Webstream.co.uk will assess the situation and discretionarily decide whether any compensation/refund of credits is due.

1.9.In the event that a transaction is refunded, the correspondent amount will be credited in your account that was used to make the original purchase. The refunded credits will be deducted from your Webstream Credit Balance. Certain payment methods do not allow the refund because of technical reasons.

1.10.Notwithstanding the referred in the previous numbers, cams.vivastreet.co.uk will not be liable for any defamatory, offensive or illegal conduct of any subscriber, or for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, alteration of or use of records, whether under contract or tort theory, or under any other cause of action, for any amount over and above the amount paid by the subscriber to cams.vivastreet.co.uk.

1.11.Under no circumstances, including, but not limited to, negligence, shall Webstream.co.uk or any of its related, affiliated companies be liable for any direct, indirect, incidental, special, consequential or punitive damages that result from the use of, or the inability to use the service, without prejudice of the established in the present clause.

1.12.Cases of dishonest behavior related to online transactions are handled with high priority keeping, however, in mind the subscriber’s privacy. Such cases may be outsourced to companies specialized in this field.

1.13.The subscriber accepts that in case of any fraudulent transaction Webstream.co.uk has a right to use all available information at its disposal during any kind of legal procedure. Including, without the claim of completeness, browser history, IP and e-mail addresses and any other traceable activity. During such legal procedures Webstream.co.uk might involve other, professional investigator parties and share certain information in order to comply with law requirements, vindicate its rights and represent the best interests of its Customers. The Subscriber will stay liable for investigation or collection costs related to any fraudulent transaction.

1.14.Webstream.co.uk grants full cooperation to legal authorities investigating fraudulent transactions and other matters falling under legal jurisdiction and responds to subpoenas and court orders.

1.15.Please take into consideration that Webstream.co.uk reserves the right to round amounts to be paid as a compensation / refund, and therefore, Webstream.co.uk shall be entitled to apply rounding.